COROS Repair and Replacement

 We’re here to keep you moving. COROS repairs and exchanges are designed to be fast, hassle-free,
 and sustainable—so you never have to train without a device for long. Simply send us your device,
 choose your refurbished replacement, and we’ll take care of the rest. Plus, every returned device
 is refurbished to “like new” condition, meaning we're keeping more COROS products in circulation
 and reducing waste. We believe endurance isn’t just for athletes—it’s for our products too.

Eligible Devices

The COROS Repair Program is available for the following devices:

How It Works

Send Us Your Info to Get Started

1. Submit your request online.

Get Your Return Label

1. 
        You'll receive an automated email with confirmation and a prepaid return label and credit for
        your current device.
      

Pick Your Solution

1. 
        Select a device on coros.com and pay the
        repair fee.
      

Return Your Device

1. Ship your current device back to us.

Receive Your Device

1. 
        Once we receive your return, we’ll ship you a refurbished device.
      

COROS Refurbished devices come with a 1-year warranty

Supported Regions

 United States, France, Spain*, Germany, Netherlands, Austria, Belgium, Czechia, Denmark, Finland,
 Hungary, Italy, Ireland, Luxembourg, Poland, Slovakia, Sweden

*Balearic Islands, Canary Islands, Guadeloupe, La Réunion and Martinique are not
 currently supported.

Repair Fees

Screen repairs include cracks, scratches and backlight issues.

My device is not on this list

 Please reach out to COROS Support directly if you do not find your device on this list so we can
 help.

 What Happens to My Device?
 

After you send your device back, here’s what happens:

• First, your device will be collected at our nearest warehouse:
• Europe: Almere, Netherlands
• United States: Irvine, California
• 
     After gathering devices for repair, they are shipped in bulk to our factory.
   
• 
     At our factory, your device is repaired and refurbished to "Like New" standards.
   
• 
     Once ready, it joins our refurbished inventory for future users.
   

Why Am I Not Getting My Device Back?

Cost & Sustainability
Shipping each device individually to our factory in
 Asia would increase costs and create a larger carbon footprint. By batching shipments from the US
 and Europe, we reduce environmental impact while keeping the program affordable.

Minimized Downtime
The repair process can take up to 30 days. Instead of
 waiting without a device for a month, you can get a replacement immediately to keep training
 uninterrupted.

Why Don't You Offer Local Repairs?

 Currently, COROS repairs all devices at our dedicated factory in Asia, ensuring strict quality
 control from start to finish. While we are actively looking for repair partners in the US and
 Europe, none have met our standards in terms of quality, cost, and turnaround time.

 We believe that every COROS device, whether brand new or refurbished, should deliver the best
 experience possible, and that means handling repairs the right way.

Smarter and More Sustainable

 We always do our best to promote, advocate and most importantly, practice sustainability. A core
 piece of our business is continuing to add value to our devices through updates, far past the
 point of purchase, with a goal of allowing our users to use their devices for as long as possible.
 We also aim to create devices that will, and do, last upwards of 5+ years, with the end goal of
 reducing the need to buy an entirely new piece of hardware.

 In addition, by centralizing repairs, we provide a seamless upgrade path, reduce waste, and ensure
 that every COROS device meets our high-performance standards. Whether you're upgrading or
 repairing, we make sure you stay on track with your training.

Ready to start your repair process?