FREQUENTLY ASKED QUESTIONS

system

Does APEX support accessories including HR chest straps, power meters and footpods?
APEX does a great job supporting ANT+ accessories. Operate on your APEX with the following steps to pair and use ANT+ enabled accessories: Menu -> System -> Accessories -> Add ANT+. APEX supports heart rate chest straps, power meters, cadence sensors, and bike trainers from most companies. Footpods are not supported at this moment and might be added to the list in future. APEX doesn’t support Bluetooth enabled accessories and we might work on this in future.
How does APEX work for indoor run / treadmill?
APEX is equipped with machine learning capability. The more you run outdoor with GPS on, the better the readings will be generated in the indoor run / treadmill mode. If you have limited or no outdoor run history with APEX watch, more than likely you won’t get a satisfactory result for indoor run. During outdoor run, APEX learns your running habits and gathers related information like GPS, cadence, gesture, pace, heart rate, and more to build up and improve an individual running model. Whenever you are running with limited or no GPS signals, motion sensors and the running model will kick in to provide best possible running metrics.
What is UltraMax mode and how does it work?
UltraMax mode is a setting for GPS on APEX. When selected, the battery life using GPS can be extended up to 100 hours on APEX 46mm and 80 hours on APEX 42mm. The reason behind this unreal battery life is because of our unique algorithms and mechanism. For every 2-minute period, the GPS data is recorded for 30 seconds. APEX relies on motion sensors, machine learning algorithms and individual running model for the remaining 90 seconds. Not only can APEX provide nearly accurate GPS tracks and running metrics compared with normal GPS modes, the battery life is also much increased to be used in the toughest conditions.
Does COROS provide a PC or web based platform?
At least in the near future, the COROS app on smart phones and 3rd party platforms like Strava and TrainingPeaks are the only customer facing portals for analyzing and exporting your workout data. We work hard to provide a streamlined, user friendly, convenient yet powerful app that is beneficial to all COROS users. If you wish to view your data on PC or web, we offer the option to export your workout via up to 5 different file types by email. You can also link your COROS account with 3rd party platforms to utilize their more than adequate functions. We try our best to display raw data on these platforms for your complete training analysis.
Can I turn the screen / Bluetooth / heart rate sensor / other sensors off to save battery life?
No, there’s no option to turn off any sensors (other than GPS), Bluetooth or the screen. We have conducted many tests to come up with a solution that meets our battery life requirement and provides a user friendly experience. We use always-on memory LCD screen for APEX to provide great visibility under direct sunlight. When the backlight is not activated, the screen has ultra-low power consumption. When not in any workout mode, many sensors and Bluetooth may enter into a less active status. Please rest assured and enjoy the ultimate experience that APEX brings to you.
My system language is in Chinese. Please help!

We understand that you might feel a little too excited to use your APEX and pressed the digital knob too many times and accidentally selected Chinese as system language. Don’t worry. Please see the steps below to change the system language on your APEX.

  • From the main watch face, press the digital knob once to bring up the menu.
  • Scroll to a gear / wheel icon with the characters 设置 and press the digital knob once.
  • Scroll to the bottom of the list with the characters 通用 and press the digital knob once.
  • Scroll down from the top of the list 6 times to an option with the characters 语言 and press the digital knob once to open up the Languages page.
My APEX screen freezes, help!
Please press and hold the digital knob, aka the confirm/power key, for over 15 seconds to restart the watch.
Just unboxed my APEX and it is not working or charging.
Please press and hold the digital knob, aka the confirm/power key, for over 15 seconds to restart the watch. Please also try with different power adapters and outlets.

Other Topics

Useful tips on operating the APEX watch
  • Press and hold the BACK key to bring up the quick menu. Available options on the quick menu include but not limited to Timer, Stopwatch, Compass, Watch Face, Alarm, Do Not Disturb, Settings.
  • Press the BACK key to change the information displayed on the main watch face including remaining battery percentage, step counter, floors climbed, and day of the week.
  • Most workout related settings can be found under individual workout modes. For instance, you can adjust the interval training settings with the following steps: Menu -> Run -> Settings ->Interval Settings.
  • Workout history can be viewed in the AI Trainer page on your watch and All Workouts page on the COROS app. You can delete workout history on the app by swiping left on the specific workout.
  • Once Do Not Disturb mode is on, wrist-based backlight function will be turned off. Smart notifications from your phone will not be displayed on the watch.
  • During workouts, you can use multiple alerts to improve your training. In running modes, you can select Auto Lap, Auto Pause, Pace Alert, Cadence Alert, HR Alert, and Metronome. In cycling modes, there’s also Speed Alert. In swimming modes, Distance Alert is available. In Triathlon mode, Activity Alert can be selected.
  • Link your COROS account with Strava, TrainingPeaks and future 3rd party platforms on the Profile page on the COROS app.
  • Heart rate zones are customizable on the COROS app by clicking on your profile image and scrolling down to the Heart Rate Zone option.
  • Tired of receiving Medals notifications on your watch? Modify the Calories and Exercise Time to an unrealistic level on the Goals section on the COROS app after clicking on your profile image.
  • Register your watch on the Product Registration page with 6 digit alphanumerical product ID.
Where can I find a detailed instruction or manual for APEX?
We work hard to streamline the operation and learning process for APEX users. With new features and improvements being added monthly via firmware updates, it is challenging for us to provide a detailed and up-to-date user manual. For the most updated product specs and firmware release info, please check the SPECS sheet on APEX’s product page and Release Notes page. Every setting and option should be straightforward on the watch and the COROS app. We apologize if you are struggling with using or setting up your APEX. Please feel free to contact us via support@coros.com and (714) 389-0269 for additional assistance. Our outstanding customer service team are at your service.
When can you add more features / workout modes / improvements to APEX?
We are working actively on improving the APEX watch. Our development team is fully dedicated and the most diligent team out there. However, our development focus is largely restricted to the most critical aspects of APEX due to factors like team size, resources, priorities, schedules, unexpected bugs, and many more. We appreciate all the feedback we have received and agree with many of you on the product features and experience. However, one of our main and ongoing priorities is always the improvements to our algorithms for accurate workout data. As a result, many great changes and additions to APEX can’t be realized in a timely manner. We apologize if your current experience has been affected by the lack of desired features and improvements. We promise you that we are willing to listen to every feedback and will try to make these great suggestions available as soon as possible depending on our schedule. Want to share your product feedback / suggestions / stories with us? Contact us via info@coros.com and 714-389-0269 now!

Hardware

What's in PACE package?
In the package you will find PACE multisport watch, user guide, charging cable, watch band replacement tool.
How long does PACE battery last?
PACE will last up to 30-days under daily use or up to 25-hours under GPS mode.
How to charge PACE?
Press and hold the charging cable and align the metal pins with 4 metal dots on the back of PACE. When charging, PACE will show the battery percentage. It takes about 2 hours to fully charge PACE.
Is PACE water resistant?
Yes, PACE is rated at 5ATM (up to 50 meters) water resistant. However, PACE is not a diving watch nor can it be used for diving purposes. Please refrain from pressing any keys while in water.

Connection

To what devices will PACE pair?
PACE is compatible with all iOS and Android Bluetooth-ready devices. Standard pairing will vary per your mobile device. PACE also supports ANT+ devices and accessories.
How to pair with your phone?
Turn on Bluetooth on your phone settings. Open the COROS App and go to the "Device" page. Select "Add New Device" and scan the QR code on your PACE screen to finish pairing. Find the QR code in PACE's "System" – "Pair Phone".
Can I let my friend try PACE?
Yes, you are welcome to give your PACE to your friends and family for them to experience the greatness of PACE. However, always remember to upload your workout data to COROS App before letting others use your PACE. For your data security, we wipe out all of the data from your PACE when it is paired with a different COROS account.

Sensors

What sensors does PACE have?
PACE is equipped with Optical Heart Rate Monitor, Accelerometer, Digital Compass, Gyroscope, Barometer and Altimeter.
How does Optical Heart Rate Monitor work?
To receive the most accurate readings from optical HR, please wear PACE directly on your skin and fasten the watch band.

COROS App

Should I download COROS App?
Absolutely! Although PACE can work without the COROS App, it is recommended that you download the app to enjoy all the features and benefits that come with PACE.
Use the app to connect your PACE. Track your running, swimming and cycling history to include heart rate, GPS, distance, time, pace, calories burned, elevation and more. Connect and sync your workout data with popular apps such as STRAVA™.
What settings can I change on COROS App for my PACE?
You can customize your PACE within the COROS App such as the Wearing Hand, 12/24 Hour Time, Data Screen, Backlight, Do Not Disturb, Notifications, Vibration & Tones.
How to check if PACE software is up to date?
Please pair your PACE with your phone and open the COROS App. Under "Device" page at "Firmware Update" section you will be able to download new firmware and update your PACE.

Maintenance

How to clean PACE?
After exercise, please thoroughly clean PACE and the watch band free from sweat using mild soapy water. Avoid use of specific solvents such as ammonia, bleach, paints, abrasives or hydrocarbons which may damage the watch and cause it to fail.
How to change the watch band?
To replace the watch band, use the included replacement tool to unscrew and remove the pins that hold the strap in place. To install a new band, simply align the band in place, insert the pins, and use the replacement tool to tighten the pins.

Other Topics

How to register PACE for warranty?
First, create a COROS account in the COROS App using your email. If you use a separate method to sign up, such as Facebook, it is important that you link your email to the app in the "Account Link" section of your profile.
Whenever you pair PACE for the first time in COROS app, it will be automatically registered under the email associated with your COROS account. You can't manually register PACE again with a different email address.
Why is my PACE already registered by someone else?
Whenever you pair PACE for the first time in the COROS app, it will be automatically registered under the email associated with your COROS account. Be aware that PACE can only be registered with one email once. If you still have trouble registering PACE, please email info@coros.com with a photo of 6-digit alpha/numeric number located at the "Device's Info" screen under "System".
How to purchase PACE accessories?
PACE accessories (watch band, charging cable) will be available for purchase on Amazon.com.
Where is PACE available?
PACE is available for sale through US & CA Amazon stores and playbetter.com.
https://www.playbetter.com/coros-pace-multi-sport-watch/
Can't find your question here?
Please submit questions to info@coros.com for additional support. Please include the 6 digit ID listed on your PACE at the "Device's Info" screen under "System" in the email content.

Hardware

How does COROS Bone Conduction Technology work?
Bone Conduction bypasses the eardrums and leaves ears open. Sound waves are converted into vibrations delivered through your upper cheekbones. The Cochlea receives the vibrations, bypassing the ear canal and ear drum. For cyclists this is super important because that means you can hear audio AND hear your surroundings as you ride, such as cars and other potentially dangerous obstacles.
What's in the OMNI package?
In the package you will find OMNI, smart remote, smart remote mount kit (smart remote cradle, smart remote mounting tray, two large and two small rubber mounting rings), charging cable, and snap fit visor.
How long does the COROS helmet battery last?
OMNI 8 hours. LINX 10 hours.
Can multiple remotes work on same COROS helmet?
Absolutely. COROS helmets are able to work with multiple remotes without the hassle of moving the remote and mount each time for different bikes. Please refer to page 8 of the COROS Quick Start Guide for remote pairing instructions. Remotes and mount kits are available for purchase in Amazon US store.
How do I use the walkie-talkie function?
A walkie-talkie accessory kit is required for 2-way communication between riders. However, this accessory kit is not currently available from COROS.
They are compatible with 3rd party Bluetooth enabled walkie-talkie devices as a connected headset. Although we cannot guarantee the compatibility.
I can't keep the transducers flat against my cheekbones, any suggestions?
Adjust the tri-glide splitters on each side of the helmet to move closely to earlobes. If you are wearing glasses, try to wear them over the straps to provide extra pressure for speakers to sit against cheekbones.
Why can't I turn off OMNI when charging?
We are aware of this issue and actively working towards getting this updated. We apologize for this inconvenience. One solution for now is to remove OMNI in Bluetooth setting whenever it is charging.
When do I know COROS helmet is fully charged?
Battery percentage can be found within COROS App after pairing with your phone. Normally, it takes 2 hours for a full charge.
How to adjust the bone conduction speakers?
Hold the chin strap to slide the bone conduction speakers up and down. Adjust the tri-glide splitters on each side of the helmet so that the left strap and right strap come together just under the earlobes.
How to adjust the chin strap?
Detach the Velcro band under the chin to release the rest of the chin strap. Adjust the length of the strap and the location of the buckle to create a comfortable, yet firm tightness around your chin and head.
Why is there no sound from the speakers?
Make sure the COROS helmet is powered on and connected to your device via Bluetooth. Then, check if your COROS helmet is selected as the audio output from your device. Make sure the volume level is not set at mute or minimum.
Does OMNI have turning signal function?
No, OMNI doesn't have a turning signal function.
What is the speed limit on using the microphone?
It is recommended to ride under 25 mph (40 kph) to ensure good sound quality.
Are COROS helmets water resistant?
Yes, COROS helmets are resistant to rain, snow, water, splash, and sweat due to (IPX5) water resistance rating.

Connection

To what devices will COROS helmets pair?
COROS helmets are compatible with all iOS and Android Bluetooth-ready devices. Standard pairing will vary per your mobile device.
How to pair with your phone?
To pair your helmet to your phone, first power on the helmet. On your phone, turn Bluetooth “On”. To enter the Bluetooth pairing interface in COROS App, go to “Device” and select “Add New Device”, and select the helmet you wish to pair. Detailed pairing instructions can be found on pages 7 & 8 on Quick Start Guide.

COROS App

Should I download COROS App?
Absolutely! Although COROS helmets can work without the COROS App, it is recommended that you download the app to enjoy all the features and benefits that come with our helmets.
Use the app to connect your helmet and the COROS Smart Remote. Track your rides and ride history to include distance, time, average speed, max speed, calories burned, elevation and more. Connect and sync your ride data with popular apps such as STRAVA™.
How do I activate a ride using the COROS app?
You can track your ride using the COROS App. Just go to the ride feature icon, a map will pinpoint your location. Once you press the start button, the ride will activate to track your data, which you can save to STRAVA™ at the end of your ride.
How to check if the COROS helmet is up to date?
Please pair your helmet with phone and open COROS App. Under “Device” page at “Firmware Update” section you will be able to download new firmware and update your COROS helmet.

Maintenance

How to clean COROS helmets?
Clean the helmet with mild soapy water. Avoid use of specific solvents such as ammonia, bleach, paints, abrasives or hydrocarbons which may damage the helmet and cause it to fail to protect your head in the event of an accident.
How to change the paddings?
Locate the left and right plastic strap of the rear adjustment stabilizer. Each strap snaps into the left and right side of the helmet and holds the foam padding in place.
Once you have unsnapped the plastic strap, you can remove the existing foam padding and replace with the new foam padding. There are Velcro connector points inside the helmet to hold the padding in place.
Make sure both the left and right rear stabilizer straps are secured after replacing the foam and before using your helmet.

Other Topics

How to register OMNI for warranty?
First, create a COROS account in COROS App using your email. If you use a separate method to sign up, such as Facebook, it is important that you link your email to the app in the “Account Link” section of your profile.
Whenever you pair OMNI for the first time in COROS app, it will be automatically registered under the email associated with your COROS account. You can’t manually register OMNI again with a different email address.
Why is my OMNI already registered by someone else?
Whenever you pair OMNI for the first time in the COROS app, it will be automatically registered under the email associated with your COROS account. Be aware that OMNI can only be registered with one email once. If you still have trouble registering OMNI, please email info@coros.comwith a photo of 6-digit alpha/numeric number located on the sticker inside OMNI.
How to purchase COROS helmet accessories?
COROS helmet accessories (smart remote, mount kit, and pad kit) will be available for purchase on Amazon.com.
Where is the OMNI available?
The OMNI is available for sale through some local bike shops and major retail channels in the United States, Canada and the United Kingdom. Outside of these regions the product is available through IndieGoGo and ships internationally.
https://www.indiegogo.com/projects/omni-the-smartest-safe-cycling-helmet/x/18368105#/
For local bike shop availability, please check our store locator:
http://coros.com/retail.php
Are COROS helmets certified?
Yes, OMNI and LINX are certified in the United States by the CPSC (Consumer Protection Safety Commission) and in Europe and Australia by their safety governing agencies.
Do I need to carry my phone while cycling?
To get the full benefit of your COROS helmet, you need to have your Bluetooth-enabled device with you so it's in Bluetooth proximity.
Can't find your question here?
Please submit questions to info@coros.comfor additional support. Please include the 6 digit ID listed inside OMNI in the email content.

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