COROS Careers


Do you want to join a highly ambitious, fast-growing brand and build a career in the sports wearables industry? Do you want to work with groundbreaking products from some of the best engineers? Do you love outdoor adventures and exploring nature? If you answer yes to all of the above questions, this is your chance to join Team COROS!


To streamline our application process, please use the following format for your email subject line when applying. This helps us quickly identify the role you are applying for.

  • Subject Format: Application for [Job Title] - [Your Full Name] - [Your Location]
  • Example: Application for Customer Support Agent - John Doe - Irvine, California


Please email careers@coros.com with your resume and supporting documents to apply for the positions.



SUPPORT

Customer Support Agent (Remote)

COROS Wearables is expanding its team and seeking Customer Support Agents for remote roles within the United States. This position is integral to our mission of providing exceptional, educational, and empathetic support to our users and athletes. We're looking for individuals who are passionate about sports and technology and are eager to contribute to the daily training experience of COROS users.

As a Customer Support Agent, you will be the first point of contact for our customers, addressing their product-related queries and offering solutions with technical insight. Your role will involve regular interaction with a diverse community of sports enthusiasts, including runners, cyclists, and climbers. English proficiency is a must, and bilingual or multilingual candidates are highly encouraged to apply, as we value the ability to connect with our global user base.


Responsibilities:

  • Develop extensive knowledge of COROS products and their functionalities
  • Provide technical assistance and customer support through various channels such as email, phone, and social media
  • Address and resolve customer queries efficiently and professionally
  • Collect and forward customer feedback to the relevant departments for product enhancement
  • Collaborate with a global team to ensure a consistent and high-quality customer experience


Qualifications:

  • Native proficiency in English. Bilingual or multilingual abilities are a plus
  • Exceptional communication skills, both written and oral
  • A strong customer service orientation and community spirit
  • Interest in physical activities and sports
  • Effective problem-solving and troubleshooting skills
  • Organized, detail-oriented, and proactive in work approach
  • Previous experience in customer support is preferred but not mandatory


Location:

  • This is a remote position available for candidates based in California, Colorado, and North Carolina for W-2 employment
  • We are also open to considering contract positions for candidates based in other U.S. locations


Job Type:

  • Full-time, Remote
  • W-2 Employment in California, Colorado, North Carolina
  • Contract positions considered for other U.S. locations


Salary:

  • $21 - $25 per hour depending on experience


How to Apply:

  • Please email your resume and supporting documents to careers@coros.com and use the following format for your email subject line to apply for this position.
  • Subject Format: Application for [Job Title] - [Your Full Name] - [Your Location]
  • Example: Application for Customer Support Agent - John Doe - Irvine, California



Customer Support Agent - German Translation (Hybrid)

Join the COROS Wearables team, a leader in innovative sports technology, as we expand our technical support team in a vibrant growth phase. This hybrid role is tailored for those who blend a passion for sports and technology with a flair for delivering educational, empathetic, and reliable service. In this role, you will become intimately familiar with our product line and play a key role in enhancing the training experiences of COROS users worldwide.

We are seeking individuals who are not just passionate about their own training but are also driven to educate and inspire our users to achieve their best. Your main responsibility will be to address product-related inquiries, providing effective problem-solving solutions and technical support across various communication channels. You will interact daily with a community of runners, cyclists, climbers, and outdoor enthusiasts. Additionally, as part of your diverse responsibilities, you will occasionally translate support articles, emails, and social media posts into German.


Responsibilities:

  • Develop comprehensive knowledge of COROS products, their features, and customer needs
  • Provide top-tier technical assistance and customer support through email, phone, and other channels as necessary
  • Handle the translation of support articles, marketing materials, and in-app language as needed
  • Capture and document product feedback, forwarding it to the engineering team for continuous improvements
  • Assist in our direct-to-consumer operations in Germany


Qualifications:

  • Fluent in both German and English
  • Exceptional oral and written communication skills
  • Strong service orientation and community spirit
  • Active interest in physical activities like running, biking, hiking, or other outdoor sports
  • Proficient in problem-solving and troubleshooting
  • Empathetic listening skills, with the ability to be patient and understanding
  • Detail-oriented, organized, and proactive in your approach to work
  • Experience in translating and writing articles and emails is beneficial


Location:

  • Germany


Job Type:

  • Full-time, Hybrid


How to Apply:

  • Please email your resume and supporting documents to careers@coros.com and use the following format for your email subject line to apply for this position.
  • Subject Format: Application for [Job Title] - [Your Full Name] - [Your Location]
  • Example: Application for Customer Support Agent - German Translation - John Doe - Berlin, Germany